Shipping & Returns


Custom Design Payment and Exchange Policy

Deposits for custom work are non-refundable. Custom design work must be paid in full  prior to shipping or upon receipt, in the case where jewelry is hand delivered. Lifetime guarantee on workmanship, provided jewelry has undergone normal wear and tear. All sales final. Credit may be offered in the event of extenuating circumstances, and may incur a small “restocking” fee should materials such as gold and precious stones need to be removed from one work and reused in another. Please allow 6 to 12 weeks for final delivery.


Regular Collection Exchange Policy

All regular collection jewelry comes with a 2-year guarantee on workmanship, provided jewelry has undergone normal wear and tear. No refund. Exchange if we are contacted within 10 days of delivery.


Shipping Policy

We ship using safe and reliable shipping services and have never encountered an issue. Additional insurance on shipping is available, at the client’s expense. International shipping: Canada belongs to various trade agreements, including NAFTA, and all K8 jewelry is shipped with appropriate certificates of origin to facilitate customs clearance and avoid landing fees. However, we are not responsible for shipments detained by customs in the country to which we are expediting. 


Wholesale Policy

 If you are an online or brick-and-mortar retailer, please contact us at for our complete Wholesale Policy, Terms & Conditions. 


Privacy Policy

We do not share any confidential information you provide when you order a product or subscribe to our newsletter.


Copyright / Intellectual Property

All jewelry designs, logos and content, including photography and texts, on this Web site are the sole property of K8TMJewelry, protected by all applicable copyright laws. Text and document downloads may be used as reference material only. Any other use of texts, documents, photos and all other content – including, but not limited to, reproduction, modification, distribution and translation – is strictly prohibited without prior written consent.